Making a Complaint
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach to try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event this should be:
12 months from the date on which the event which is subject of the complaint occurred or
12 months from the date on which the event which is the subject of the complaint comes to the complainant's notice.
Send your written complaint to:
Dr R Wood
Heady Hill Surgery
114 Bury New Road